Terms and Conditions

1. GENERAL: Acceptance of an estimation, quotation or a day work instruction includes acceptance of the following terms and conditions when working with TaylorMade Handyman and its contractors.

2. DEFINITIONS:

‘Contractor’ shall mean TaylorMade HandyMan.

‘Customer’ shall mean the person, company or firm responsible for instructing the works.

‘Works’ shall mean those works described in the estimation, quotation or day work specified.

‘Contract’ shall mean a written contract or a contract based upon acceptance of an estimation, quotation or a day work instruction.

3. PERIOD OF ACCEPTANCE: Estimations and quotation remain valid for 30 days unless withdrawn by the contractor. Thereafter, it is subject to confirmation or adjustment by the contractor.

4. BASIS OF QUOTATION & DAY WORK. GENERAL: Prices are based on the work being undertaken during normal working hours 9am to 5.30pm. Where overtime is worked at the request of the customer, the contractor is to be reimbursed for all extra costs involved as a result. Where the customer requires additional works and / or variation from the works described in the quotation, such works shall be the subject of a separate agreement between the customer and the contractor. The contractor shall submit an estimation or quotation for such works upon written request by the customer and the customer shall confirm his agreement in writing before the work is carried out. Where additional works and variations cannot be accurately assessed by the contractor, are urgently required or where no written request for a quotation is made by the customer to the contractor before the works proceed, then variations or additional works shall be charged at an hourly rate of £50 +vat per hour plus materials. Whilst reasonable care will be taken, quotations do not include the cost of the following:

a) Work or quotations by other trades.

b) Any statutory fees, or charges for work done by supply authority or local authority.

c) Sundries, parking, removal of waste or other such costs that the contractor bears during the undertaking of the works

d) TaylorMade Handyman does not accept liability for concealed decay, historical water ingress, or long-term structural movement not visible at time of inspection or chosen to be repairable by the client.

e) Preparation works may expose hidden defects requiring additional repair works.

(f) Structural or unforeseen issues discovered during works will be discussed and agreed before proceeding to be agreed.

5. INSURANCES: The existing structures, together with the contents thereof, the works and all unfixed materials, goods and plant on site, shall be at the sole risk of the customer and the customer shall maintain insurance cover thereon to the full value of such property. The above items shall remain the property of the contractor until paid in full by the customer. The contractor shall maintain public liability insurance and shall indemnify the customer against any claim in respect of accidental death or bodily injury and accidental loss of or damage to property caused by or through the fault or negligence of the contractor, his servants or agents, for which the contractor could be held legally liable in the absence of this condition within the period of guarantee.

6. COMPLETION OF WORKS: The contractor is not to be held responsible for any financial losses or damage arising out of delay due to any cause beyond the contractor’s control, such as third parties etc. If the progress of the works is delayed and / or disrupted due to any cause beyond the contractor’s control, then the contractor is not liable for any losses due to the delay and reserves the right to charge the client for times booked or missed due to such delays.

7. WARRANTIES– CONSEQUENTIAL LOSS OR DAMAGE: The contractor shall not be liable for any damage caused by the works after completion of the works, which is due to normal operation of equipment or materials, except where the damage is caused by the negligence of the contractor. Without prejudice to the customer’s statutory rights the contractor will pass to the customer the benefit of any guarantees the contractor has received in respect of materials supplied by the contractor and undertakes to repair or, if necessary, replace free of charge any materials or work found to be defective if the defect is due to faulty workmanship by the contractor or his third-party contractors and is brought to his attention before the job is completed and up to the point of the last working day the contractors are on site.

(a) The contractor accepts no responsibility for any drawing, design or specification not prepared by him.

(b) The contractor’s responsibility to the customer is limited to the fulfilment of the contract in a proper and workmanlike manner and the contractor shall not be liable for any consequential loss or damage arising out of the execution of the contract, unless due to the negligence of the contractor or his third-party contractors.

(d) The repair or replacement of any faulty work or materials shall only be carried out by the contractor or his third-party contractors, otherwise the contractor’s warranties as to repair or replacement shall not apply.

(e) The contractor will take reasonable care but accepts no liability for damage to furniture or other fixtures and fittings which have to be moved by the contractor or his workmen in order to carry out the contract works. Without prejudice to this the contractor will maintain adequate public liability insurance cover for at least the duration of the contract.

8. GUARANTEE: Without prejudice to the above terms, the customer may have the benefit of the performance guarantee specified within the estimation or quotation.

9. CONTRACTOR’S LOSS, DAMAGE AND EXPENSE: If the contractor is involved in loss, damage or expense due to any of the following reasons, then he shall be reimbursed for the same, providing that the contractor shall use his best endeavours to minimise such loss, damage or expense:

(a) By reason of customer’s instructions and/or delayed instructions regarding extra work or variations.

(b) By delay on the part of the companies engaged by the customer in executing work not forming part of this contract.

(c) By the customer failing to afford free and uninterrupted access to the contractor to the property for the proper execution of the works.

(d) The contractor shall not be liable for any damage caused by the works after completion of the works, which is due to normal operation of equipment or materials, save where the damage is caused by the negligence of the contractor.

10. TERMS OF PAYMENT:

For small works, under day rate terms, payment is due on completion unless otherwise agreed. For larger or quoted works, staged payment terms as per our full Terms & Conditions apply:

(a) Initial Payment of 30% of the total amount due of the works to be carried out should be paid a week before the first day of contractor’s on-site work to cover materials if the final price is below £1000 (one thousand pounds).

(b) Amounts above £1000 (one thousand pounds) for works to be carried out is to be paid in advance of works starting, a minimum of 40% of the total amount due.

(d) Final payments shall be made on the day of completion of the work.

(f) Failure by the customer to make any payment as aforesaid shall entitle the contractor to suspend work and/or charge interest on the amount outstanding at 4% above the base rate of the contractor’s bank and to recover from the customer any administrative or legal costs. Failure by the customer to make payment shall also entitle the contractor free access to the property wherein the works have been carried out and to remove at the customer’s cost all materials and goods installed or provided during the works.

11.PAYMENT METHODS:

· Direct bank transfer (BACS) to TaylorMade Handyman

· All totals are excluding VAT, where the procurement of materials or sundries are noted within the invoice all labour and materials will require VAT to be added

VAT registration number: 515601813

12. Insurance certificate(s) can be provided on request.

Privacy Policy

TaylorMade HandyMan website is owned by TaylorMade HandyMan, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by TaylorMade HandyMan, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using TaylorMade HandyMan website.

We take care of your personal data and undertake to guarantee its confidentiality and security.

Personal information we collect:

When you visit the TaylorMade HandyMan, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as “Device Information.” Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration to be able to fulfill the agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via simon_taylor@hotmail.co.uk.

Your rights:

If you are a European resident, you have the following rights related to your personal data:

The right to be informed.
The right of access.
The right to rectification.
The right to erasure.
The right to restrict processing.
The right to data portability.
The right to object.
Rights in relation to automated decision-making and profiling.

If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to Info@taylormadehandyman.com

Reviews

What our clients say about TaylorMade HandyMan

Trustcraft London fixed my leaking sink quickly and professionally. Their attention to detail really impressed me.

Emma R.

London

The team handled my home extension with care and kept me updated throughout. Reliable and skilled craftsmen.

James T.